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We delve into the fundamentals of service design, emphasizing the importance of understanding who you are serving—your customers. In this discussion, we cover: - **Customer-Centric Approach**: Explore how engaging directly with customers leads to valuable insights rather than relying on assumptions. Learn the significance of adopting an outside-in view to truly grasp customer needs. - **The Economics of Service Design**: Discover how investing in customer research can save organizations substantial costs—up to 30%—by streamlining processes and enhancing customer satisfaction. - **Collaboration Across Functions**: Understand how service design fosters alignment within an organization, breaking down silos and ensuring that every department works towards a common goal, ultimately enhancing operational efficiency. - **Transforming Insights into Action**: Gain insights into how to turn customer feedback into actionable strategies that not only delight customers but also improve the bottom line. Key takeaways include practical strategies for implementing service design, the importance of continuous customer engagement, and how to create a culture of collaboration that benefits the entire organization. Join us as we unpack these concepts and illustrate how service design is not just a methodology but a vital component of sustainable organizational success.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Amplified%20%7C%20Mark%20Murphy%20-%20The%20Power%20of%20Service%20Design.mp4330nonoCustomerExperienceCollaborationCustomerResearchServiceDesignOperationalExcellencehttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/A%20Seat%20At%20The%20Table%20%7C%20Rich%20Colclough.mp4/medium.jpgA Seat At The Table | Rich ColcloughJoin us as we step inside the stunning Broughton Restaurant in Crewe for an exclusive conversation with Rich Coleclough, Managing Director of Paragon Group. In this engaging video, we explore the restaurant’s remarkable transformation, delve into the growth of the Paragon Group, and unveil an exciting announcement that marks a new chapter for Map Room. Key topics covered in the video include: - **The Broughton Restaurant Experience**: Discover the unique blend of historic charm and modern elegance that makes this venue a standout in the hospitality sector. - **Business Growth Insights**: Rich shares his journey from opening the first site in 2007 to expanding to twelve successful venues. Learn how adaptability and vision have fueled this remarkable growth, especially in the challenging post-COVID landscape. - **Strategic Development**: We discuss the importance of having a strong, independent board in navigating the complexities of business growth. Rich reflects on his new role as a non-executive director at Map Room, highlighting the collaborative spirit and ambition that aligns both companies. - **Actionable Takeaways**: Viewers will gain insights into effective leadership, strategic expansion in competitive environments, and the essential qualities that drive successful partnerships. This conversation not only showcases the passion behind the Paragon Group's success but also sets the stage for Map Room's future endeavors. Tune in for an inspiring blend of culinary excellence and business strategy that promises to enlighten and motivate.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/A%20Seat%20At%20The%20Table%20%7C%20Rich%20Colclough.mp4574nonoTheBroughtonRestaurantMapRoomAnnouncementNonExecDirectorHospitalityBusinessRichColcloughEntrepreneurialGrowthChairmanhttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/A%20Seat%20at%20the%20Table%20%7C%20Deb%20Bulcock.mp4/medium.jpgA Seat at the Table | Deb BulcockMeet Debra Bullcock, a seasoned banking executive turned executive coach and strategic advisor. In this insightful video, we explore Deb's journey, her impactful career, and exciting developments with Map Room. Key Highlights: - Deb shares her extensive 20+ years of experience in banking, including her role as a director and the significant health event that prompted her career transformation. - Learn how Deb transitioned from senior leadership roles into executive coaching, offering support to senior leaders across the UK. - The conversation delves into Deb's long-standing connection with Map Room and how she has contributed to the team's growth and culture. - Discover Deb's passion for writing, which led to the creation of her best-selling book aimed at helping clients achieve their goals without burnout. - We unveil the exciting announcement of Deb's new role as a non-executive director at Map Room, where she will be instrumental in guiding the business's future direction. Join us for a candid discussion filled with valuable insights on personal growth, leadership, and the importance of trust in professional relationships. Whether you're a senior leader or simply looking for inspiration, this video is packed with actionable takeaways to fuel your journey toward success. Tune in to witness the impact of meaningful connections and the power of transformation in action.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/A%20Seat%20at%20the%20Table%20%7C%20Deb%20Bulcock.mp4513nonoFemaleBusinessAwardsExecutiveCoachingBurnoutRecoveryNonExecDirectorLeadershipJourneyDebraBulcockhttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/HOW%20TO%20JOIN%20THE%2030%20PERCENT%20CLUB.mp4/medium.jpgHOW TO JOIN THE 30 PERCENT CLUBThey say that 70% of transformation programs fail. In this video we explore why and discuss the things leaders can do to help you join the successful 30% club. We dive deep into the common pitfalls of transformation initiatives and how to avoid them. Key topics covered include: - The alarming statistics surrounding transformation program failures and what they mean for your organization. - Insights from Mark Murphy, who has over 20 years of experience, on why transformations often miss their targets. - The undeniable role of people in the success of change initiatives and why they should be at the heart of your strategy. Key takeaways include actionable tips such as: 1. Involving individuals from the outset to build a shared understanding and desire for change. 2. Understanding the impacts at a personal level and providing necessary support for readiness. 3. Defining clear readiness indicators from both technical and people perspectives. 4. Ensuring business ownership and involvement in decisions regarding readiness and go-live. 5. Developing a robust plan for ongoing support to embed and reinforce changes post-implementation. With the right strategies, you can avoid common traps and ensure your transformation efforts yield the desired results. Discover how aligning project and change management from the beginning can lead to smoother transitions and lasting impact. Don’t let your organisation fall into the cycle of failed transformations. Tune in for valuable insights that can help you achieve sustainable success and truly join the ranks of the 30% club.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/HOW%20TO%20JOIN%20THE%2030%20PERCENT%20CLUB.mp4377nonoChangeManagementBusinessReadinessTransformationProgramsPeopleCentricApproachProjectManagementhttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/what-the-boys-in-the-boat-teaches-leaders-about-teamwork.mp4/medium.jpgWhat The Boys in the Boat Teaches Leaders About TeamworkIn this video, we explore the powerful lessons of alignment, teamwork and synchronization illustrated in the story of The Boys in the Boat. This narrative of eight rowers from the University of Washington who triumphed at the 1936 Berlin Olympics serves as a vivid metaphor for achieving collective success in any endeavor, from family dynamics to workplace efficiency. Key themes addressed in this video include: - **The Essence of Synchronization**: Discover how individual strengths can falter without alignment and shared intent, emphasizing the importance of cohesive teamwork. - **Creating a Unified Direction**: Learn how leaders can guide large organizations towards common goals by establishing clear, measurable objectives that prevent confusion between activity and genuine progress. - **The Importance of Culture**: Understand the pivotal role of organizational culture in fostering an environment where teams are motivated to move in tandem towards shared outcomes. Viewers will walk away with actionable insights on how to cultivate alignment within their teams, explore the concept of 'swing' in organizational settings, and learn practical methods to cascade strategic goals throughout their organizations. Join us as we delve into the lessons from The Boys in the Boat and discover how to create a synchronized workforce that drives meaningful change and impactful results. Explore how Map Room's approach to vision, mission, and OKR design can help your organization thrive in a complex landscape.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/what-the-boys-in-the-boat-teaches-leaders-about-teamwork.mp4248nonoLeadershipInsightsBoysInTheBoatTeamworkLessonsSynchronizedTeamsOrganizationalAlignmenthttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Amplified%20Series%20Lianne%20Dodds%2c%20MLRO%2c%20Agant%20%7C%20Stablecoins.mp4/medium.jpgAmplified Series: Lianne Dodds, MLRO, Agant | StablecoinsStablecoins are often talked about like they belong in the world of crypto speculation. But the more interesting question is much simpler: What if money could move faster, cheaper and with less friction — without the volatility people associate with crypto? In this episode, we speak to Leigh-Ann Dodds, Chief Compliance Officer and MLRO at Agant, about the rise of GBP-denominated stablecoins and what they could mean for the future of payments. We explore why stablecoins matter, where the real use cases are emerging, and how they could create meaningful efficiency gains for businesses, exchanges and financial institutions moving money across borders. We also get into the bit that matters most: regulation. Because innovation only works at scale when trust, control and oversight are built in from the start. Leigh-Ann shares her view on the UK’s regulatory position, the risks that need to be managed, and why getting policy right could unlock a major opportunity for the UK economy over the next few years. A conversation about stablecoins, financial crime, regulation and the future of money movement.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Amplified%20Series%20Lianne%20Dodds%2c%20MLRO%2c%20Agant%20%7C%20Stablecoins.mp4431nonoFinancialRegulationStablecoinsBlockchainTechnologyUKStablecoinMarketCrossBorderPaymentshttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/the-map-room-way---our-unique-approach.mp4/medium.jpgThe Map Room Way - Our Unique ApproachUnlock the secrets to impactful change with Map Room's proven three-stage approach: Discover, Check, Deliver. This video dives deep into our signature method designed to help organizations drive transformation and achieve measurable results. **Key Topics Covered:** - **Discover Phase:** Engage in a data-driven exploration to identify and prioritize opportunities. We connect with stakeholders, analyze your current operating model, and gather insights to shape tailored solutions. - **Check Phase:** Collaborate with cross-functional teams to review findings from the Discover phase. Together, we align on actionable recommendations, ensuring everyone is on the same page before proceeding. - **Deliver Phase (3D Approach):** Implement agreed opportunities through our structured define, design, and deliver process. We focus on creating a robust business case, designing a future blueprint, and ensuring the change is sustainable with comprehensive communication and readiness plans. **Key Takeaways:** - Gain insights into how to measure the impact of changes to ensure they deliver the desired benefits. - Discover how engaging stakeholders throughout the process fosters alignment and commitment. - Learn about our hands-on, practitioner-led approach that emphasizes real-world experience and tangible outcomes. Join us to explore how Map Room can help your organization transition from quick wins to transformative change, ensuring that every step you take leads to lasting success in today’s complex environment.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/the-map-room-way---our-unique-approach.mp4106nonoTransformationDiscoveryPhaseBusinessImpactMapRoomMethodChangeTransformativeChangeStakeholderEngagementhttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Map%20Room/Website%20Assets/Videos/OPS%20EXCELLENCE%20INTRO%20V3%204K%20HB.mp4/medium.jpgOPS EXCELLENCE INTRO V3 4K HBOPS EXCELLENCE INTRO V3 4K HBhttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Map%20Room/Website%20Assets/Videos/OPS%20EXCELLENCE%20INTRO%20V3%204K%20HB.mp4251nonohttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Amplified%20%7C%20Mateus%20Machado%20-%20What%20is%20Service%20Design.mp4/medium.jpgAmplified | Mateus Machado - What is Service DesignAre you struggling to balance internal operations with customer needs? Discover how service design can transform your business by putting users at the forefront. In this conversation, we sit down with Mateus, a lead service designer at Map Room, to explore the fundamentals of service design and its vital role in today’s complex business landscape. Key topics covered in this video include: - **Defining Service Design**: Gain insights into what service design truly means and why it’s essential for businesses aiming to thrive in an evolving market. - **The Double Diamond Approach**: Learn about the classic service design process, which includes stages of discovery, defining, developing, and delivering. Understand how to identify the right problems to solve and the importance of involving diverse teams in the design process. - **Human-Centered Design**: See how focusing on customer needs and experiences can lead to meaningful improvements in service delivery and operational efficiency. - **Continuous Improvement**: Discover the shift from reactive to proactive problem-solving, emphasizing the need for businesses to adapt to changing environments and customer expectations. Viewers will walk away with actionable insights on how to leverage service design as a competitive advantage. You’ll learn strategies to enhance customer experiences, facilitate internal communication, and create a culture of continuous improvement that drives growth. 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This narrative of eight rowers from the University of Washington who triumphed at the 1936 Berlin Olympics serves as a vivid metaphor for achieving collective success in any endeavor, from family dynamics to workplace efficiency. Key themes addressed in this video include: - **The Essence of Synchronization**: Discover how individual strengths can falter without alignment and shared intent, emphasizing the importance of cohesive teamwork. - **Creating a Unified Direction**: Learn how leaders can guide large organizations towards common goals by establishing clear, measurable objectives that prevent confusion between activity and genuine progress. - **The Importance of Culture**: Understand the pivotal role of organizational culture in fostering an environment where teams are motivated to move in tandem towards shared outcomes. Viewers will walk away with actionable insights on how to cultivate alignment within their teams, explore the concept of 'swing' in organizational settings, and learn practical methods to cascade strategic goals throughout their organizations. Join us as we delve into the lessons from The Boys in the Boat and discover how to create a synchronized workforce that drives meaningful change and impactful results. 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We delve into the fundamentals of service design, emphasizing the importance of understanding who you are serving—your customers. In this discussion, we cover: - **Customer-Centric Approach**: Explore how engaging directly with customers leads to valuable insights rather than relying on assumptions. Learn the significance of adopting an outside-in view to truly grasp customer needs. - **The Economics of Service Design**: Discover how investing in customer research can save organizations substantial costs—up to 30%—by streamlining processes and enhancing customer satisfaction. - **Collaboration Across Functions**: Understand how service design fosters alignment within an organization, breaking down silos and ensuring that every department works towards a common goal, ultimately enhancing operational efficiency. - **Transforming Insights into Action**: Gain insights into how to turn customer feedback into actionable strategies that not only delight customers but also improve the bottom line. Key takeaways include practical strategies for implementing service design, the importance of continuous customer engagement, and how to create a culture of collaboration that benefits the entire organization. Join us as we unpack these concepts and illustrate how service design is not just a methodology but a vital component of sustainable organizational success.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Amplified%20%7C%20Mark%20Murphy%20-%20The%20Power%20of%20Service%20Design.mp4330nonoCustomerExperienceCollaborationCustomerResearchServiceDesignOperationalExcellencehttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/FINALLLLL.mov/medium.jpgFINALLLLLFINALLLLLhttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/FINALLLLL.mov211nonohttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/what-the-boys-in-the-boat-teaches-leaders-about-teamwork.mp4/medium.jpgWhat The Boys in the Boat Teaches Leaders About TeamworkIn this video, we explore the powerful lessons of alignment, teamwork and synchronization illustrated in the story of The Boys in the Boat. This narrative of eight rowers from the University of Washington who triumphed at the 1936 Berlin Olympics serves as a vivid metaphor for achieving collective success in any endeavor, from family dynamics to workplace efficiency. Key themes addressed in this video include: - **The Essence of Synchronization**: Discover how individual strengths can falter without alignment and shared intent, emphasizing the importance of cohesive teamwork. - **Creating a Unified Direction**: Learn how leaders can guide large organizations towards common goals by establishing clear, measurable objectives that prevent confusion between activity and genuine progress. - **The Importance of Culture**: Understand the pivotal role of organizational culture in fostering an environment where teams are motivated to move in tandem towards shared outcomes. Viewers will walk away with actionable insights on how to cultivate alignment within their teams, explore the concept of 'swing' in organizational settings, and learn practical methods to cascade strategic goals throughout their organizations. Join us as we delve into the lessons from The Boys in the Boat and discover how to create a synchronized workforce that drives meaningful change and impactful results. Explore how Map Room's approach to vision, mission, and OKR design can help your organization thrive in a complex landscape.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/what-the-boys-in-the-boat-teaches-leaders-about-teamwork.mp4248nonoLeadershipInsightsBoysInTheBoatTeamworkLessonsSynchronizedTeamsOrganizationalAlignmenthttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/HOW%20TO%20JOIN%20THE%2030%20PERCENT%20CLUB.mp4/medium.jpgHOW TO JOIN THE 30 PERCENT CLUBThey say that 70% of transformation programs fail. In this video we explore why and discuss the things leaders can do to help you join the successful 30% club. We dive deep into the common pitfalls of transformation initiatives and how to avoid them. Key topics covered include: - The alarming statistics surrounding transformation program failures and what they mean for your organization. - Insights from Mark Murphy, who has over 20 years of experience, on why transformations often miss their targets. - The undeniable role of people in the success of change initiatives and why they should be at the heart of your strategy. Key takeaways include actionable tips such as: 1. Involving individuals from the outset to build a shared understanding and desire for change. 2. Understanding the impacts at a personal level and providing necessary support for readiness. 3. Defining clear readiness indicators from both technical and people perspectives. 4. Ensuring business ownership and involvement in decisions regarding readiness and go-live. 5. Developing a robust plan for ongoing support to embed and reinforce changes post-implementation. With the right strategies, you can avoid common traps and ensure your transformation efforts yield the desired results. Discover how aligning project and change management from the beginning can lead to smoother transitions and lasting impact. Don’t let your organisation fall into the cycle of failed transformations. Tune in for valuable insights that can help you achieve sustainable success and truly join the ranks of the 30% club.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/HOW%20TO%20JOIN%20THE%2030%20PERCENT%20CLUB.mp4377nonoChangeManagementBusinessReadinessTransformationProgramsPeopleCentricApproachProjectManagementhttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Map%20Room/Website%20Assets/Customer%20Logos/Latest%20Customer%20Logos/Metro.svgMetroMetrohttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Map%20Room/Website%20Assets/Backgrounds/Web%20Split%20BG.pngWeb Split BGWeb Split BGhttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Map%20Room/Website%20Assets/Outcomes/Outcome%20Images%20-%20Wide/3.%20TOM.png3. TOM3. 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In this video we explore why and discuss the things leaders can do to help you join the successful 30% club. We dive deep into the common pitfalls of transformation initiatives and how to avoid them. Key topics covered include: - The alarming statistics surrounding transformation program failures and what they mean for your organization. - Insights from Mark Murphy, who has over 20 years of experience, on why transformations often miss their targets. - The undeniable role of people in the success of change initiatives and why they should be at the heart of your strategy. Key takeaways include actionable tips such as: 1. Involving individuals from the outset to build a shared understanding and desire for change. 2. Understanding the impacts at a personal level and providing necessary support for readiness. 3. Defining clear readiness indicators from both technical and people perspectives. 4. Ensuring business ownership and involvement in decisions regarding readiness and go-live. 5. Developing a robust plan for ongoing support to embed and reinforce changes post-implementation. With the right strategies, you can avoid common traps and ensure your transformation efforts yield the desired results. Discover how aligning project and change management from the beginning can lead to smoother transitions and lasting impact. Don’t let your organisation fall into the cycle of failed transformations. Tune in for valuable insights that can help you achieve sustainable success and truly join the ranks of the 30% club.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/HOW%20TO%20JOIN%20THE%2030%20PERCENT%20CLUB.mp4377nonoChangeManagementBusinessReadinessTransformationProgramsPeopleCentricApproachProjectManagementhttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/FINALLLLL.mov/medium.jpgFINALLLLLFINALLLLLhttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/FINALLLLL.mov211nonohttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/what-the-boys-in-the-boat-teaches-leaders-about-teamwork.mp4/medium.jpgWhat The Boys in the Boat Teaches Leaders About TeamworkIn this video, we explore the powerful lessons of alignment, teamwork and synchronization illustrated in the story of The Boys in the Boat. This narrative of eight rowers from the University of Washington who triumphed at the 1936 Berlin Olympics serves as a vivid metaphor for achieving collective success in any endeavor, from family dynamics to workplace efficiency. Key themes addressed in this video include: - **The Essence of Synchronization**: Discover how individual strengths can falter without alignment and shared intent, emphasizing the importance of cohesive teamwork. - **Creating a Unified Direction**: Learn how leaders can guide large organizations towards common goals by establishing clear, measurable objectives that prevent confusion between activity and genuine progress. - **The Importance of Culture**: Understand the pivotal role of organizational culture in fostering an environment where teams are motivated to move in tandem towards shared outcomes. Viewers will walk away with actionable insights on how to cultivate alignment within their teams, explore the concept of 'swing' in organizational settings, and learn practical methods to cascade strategic goals throughout their organizations. Join us as we delve into the lessons from The Boys in the Boat and discover how to create a synchronized workforce that drives meaningful change and impactful results. 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We delve into the fundamentals of service design, emphasizing the importance of understanding who you are serving—your customers. In this discussion, we cover: - **Customer-Centric Approach**: Explore how engaging directly with customers leads to valuable insights rather than relying on assumptions. Learn the significance of adopting an outside-in view to truly grasp customer needs. - **The Economics of Service Design**: Discover how investing in customer research can save organizations substantial costs—up to 30%—by streamlining processes and enhancing customer satisfaction. - **Collaboration Across Functions**: Understand how service design fosters alignment within an organization, breaking down silos and ensuring that every department works towards a common goal, ultimately enhancing operational efficiency. - **Transforming Insights into Action**: Gain insights into how to turn customer feedback into actionable strategies that not only delight customers but also improve the bottom line. Key takeaways include practical strategies for implementing service design, the importance of continuous customer engagement, and how to create a culture of collaboration that benefits the entire organization. Join us as we unpack these concepts and illustrate how service design is not just a methodology but a vital component of sustainable organizational success.https://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/Amplified%20%7C%20Mark%20Murphy%20-%20The%20Power%20of%20Service%20Design.mp4330nonoCustomerExperienceCollaborationCustomerResearchServiceDesignOperationalExcellencehttps://143339495.fs1.hubspotusercontent-eu1.net/hubfs/143339495/ops-ex-intro-newest-cut-handbrake.mp4/medium.jpgMark Murphy on Operational Excellence in Disruptive TimesIn a world of constant change, businesses are facing unprecedented disruptions. Join Mark Murphy, Director of Operational Excellence at Map Room, as he unveils strategies to navigate this turbulent landscape and achieve transformative outcomes. This video addresses the challenges many organizations encounter during periods of rapid growth and operational complexity. Discover how to: - Reduce operating costs by up to 30% through effective redesign of your operating model. - Improve delivery efficiency by as much as 50% by defining clear objectives and success measures from the outset. - Enhance customer journeys and operational engines for a business prepared to thrive in the future. Mark shares insights on why traditional methods often fall short and why a practitioner-led approach is crucial for success. Learn how Map Room’s three core services—strategy, design, and change adoption—can help you overcome common pitfalls that lead to transformation failures. By putting people at the center of change initiatives, Map Room empowers businesses to join the 30% club of successful transformations, ensuring faster time to value and measurable ROI. 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