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PS25/19:
TOP 10 QUESTIONS
TO

A practical leadership guide to help you challenge assumptions, uncover operational readiness gaps and focus the right conversations before PS25/19 data collection begins in January 2027.
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ACCESS THE PS25-19 TOP 10 QUESTIONS GUIDE

Get the right leadership conversations started before implementation begins. The guide helps Heads of Complaints challenge assumptions, test operational readiness and identify where greater scrutiny is needed across governance, data, systems, people and controls—so action can be focused before January 2027.