Operational Excellence
Do more for less.
Operational Excellence
Do More For Less.
We help ops and transformation leaders in mid-to-large enterprises reduce operating costs by up to 30%—by redesigning their operating model and services, improving flow, and delivering change that lands and sticks.
Ready. Set. Flow!
Led by: Mark Murphy.
Conduct & Assurance
Confidence in
Confidence in
Every Outcome.
We help leaders in mid-to-large organisations earn regulatory trust—by building the policies, controls, and culture needed to deliver assured, evidence-based outcomes—where reputation is everything.
Stay Ahead. Stay Trusted!
Led by: Jamie Long.
Recruitment & Resourcing
Outsource the Stress.
Outsource the Stress.
Enjoy the Success.
We help HR and people leaders in mid-to-large enterprises reduce time-to-hire, scale fast, and deliver with confidence—by sourcing, vetting, and mobilising senior hires and specialist teams aligned to business goals and culture.
That's How We Role!
Led by: Emma Ames.
Commercial Sustainability
Unlock Sustainable
Unlock Sustainable
Commercial Value.
We help businesses of any scale—hospitality, logistics, tourism, and finance—accelerate strategy, access capital, and build customer loyalty—driving sustainable strategies to baseline and cut emissions, and increase impact.
Sustainable, Commercial Value.
Led by: Liam Maguire.
Comms & Engagement
Win Hearts & Minds.
We help Change and Transformation leaders in mid-to-large enterprises reduce time-to-adoption and realise value up to 40% faster — by implementing comms strategies that engage employees, accelerate performance, and make change stick.
Led by: Marc Cotterill
DRIVEN BY
OUTCOMES
All our best work can be tied back to great customer relationships; customers who value what we do, see us as a partner, and trust us to crack on and deliver. Besides outcomes that change lives, the other benefit of doing great work is that it gets to live here, in our portfolio.
Commercial SustainabilityB-Corp Certification
Partnered with a rapidly growing hospitality group to achieve B Corp certification—providing hands-on support from baseline assessment through to certification in just six months, including a video documentary to celebrate the journey.
Operational ExcellenceERP Transformation
Fully managed delivery of a Group-wide ERP implementation for a global waste management and recycling business—spanning multiple entities and territories, with full ownership of design, deployment, and stakeholder alignment.
Conduct & AssuranceCollections Transformation
Expert advisory support for a leading UK digital bank—redesigning collections operations to reduce regulatory risk and improve customer outcomes through targeted improvements in policy, process, and governance.
People & TalentBrands & Marketing
Provided Campaign Planning Managers to support brand and marketing teams across a FTSE-listed entertainment and gaming business—delivering on key initiatives during a high-growth period.
Operational ExcellenceGroup Finance TOM
Defined and implemented the Group Finance Target Operating Model for a FTSE-listed investment management firm—covering design, governance, and operating structures across key finance functions.
Conduct & AssuranceTechnology Re-platforming
Led the delivery of a PRA-enforced technology re-platforming for a global bank—spanning 14 international territories, improving collections tech stack, and meeting regulatory deadlines.
Conduct & AssuranceCustomers in Financial Difficulty
Led a 120+ FTE outcome testing function for a UK Tier 1 bank—helping the Group move from >40% unfair customer outcomes to 10%, addressing critical regulatory concerns.
Operational ExcellenceNew Service Proposition
Designed and delivered a new service proposition for targeted customer segments within a FTSE-listed global entertainment brand—using an agile, test-and-learn approach grounded in customer insight.
Commercial SustainabilitySustainable Market Advisory
Delivered a comprehensive investment market review for a UK asset management firm—identifying critical growth areas, market opportunities, and acquisition targets in the sustainable investment space.
Conduct & AssuranceCollections Enforcement Avoidance
Supported a specialist motor finance provider in avoiding regulatory enforcement—rebuilding collections strategy, governance, and process after concerns were raised by the FCA.
Operational ExcellenceFinancial Crime TOM Design
Designed a new Financial Crime TOM for a leading digital bank—strengthening oversight, improving accountability, and reducing costs while creating a scalable, future-ready operating model.
Conduct & AssurancePortfolio Acquisition
Delivered due diligence on a £4bn equity release portfolio for a UK financial services group—identifying £350m in asset value risks and informing final negotiation strategy.
People & TalentConsumer Duty
Performed an independent review of Consumer Duty compliance for a regulated debt purchaser—producing a skilled person-style report still in use today as the firm’s primary evidence to the regulator.
Operational ExcellencePayments AHT Reduction
Delivered a process improvement programme for a leading digital bank—cutting average handling time (AHT) across payments processes by 75% realising significant financial savings.
THE COMPANY
WE KEEP
We’ve learned that if you really care about the outcome, everything else tends to fall into place. What’s the customer trying to achieve? What’s the value? And why does it matter? We ask these questions early, and we (annoyingly) keep asking them. Because when outcomes lead, good things follow.
Here are some great customers who welcome our (annoying) questions.