Collections Operations Managers:

• Contract Type: Contract
• Day Rate: £450
• IR35 Status: Outside
• Contract Duration: 6 months
• Location: 1 in London, 1 in Cardiff
• Availability: Immediate
• Working Pattern: Initially full-time on-site initially, transitioning to a hybrid model (1-2 days in the office per week)

Key Responsibilities:

• Develop and implement Team Leader Route To Competence plan.
• Enhance TL skills in coaching, performance management, time management, and planning.
• Implement and embed the Training and Competence (T&C) Framework.
• Review and provide feedback on end-to-end induction content.
• Manage interim Outcome Testing Performance Coaches.

Required Experience:

• In-depth knowledge of Consumer Lending products and collections. 
• Experience in Consumer lending arrears. 
• Thorough understanding of the regulatory framework impacting Consumer Lending products. 
• Previous experience in quality assurance/audit roles. 
• Proficient in call listening and call calibration. 
• Strong oral and written communication skills. 

Please only express interest if you are immediately available, the time-line for this project will not allow us to facilitate notice periods.

Please be advised that due to the high volume of applications we receive, we regret to inform you that we are unable to respond individually to each application. If you do not receive a response from one of our consultants, it means you have not been shortlisted for this role. 

It’s important to note that our client is an equal opportunities employer, adhering to all relevant legislation, and providing services without discrimination based on age, race, sex, disability, or religious belief.