Complaints Handlers – Motor Finance


Complaints Handlers – Motor Finance:

  • Contract Type: Contract
  • Day Rate: £175
  • Contract Duration: 6 months
  • Location: Hybrid/London
  • Availability: Immediate

Key Responsibilities:

  • Document and enter complaints into our Customer Management System (CMS).
  • Convey insights to various business sectors regarding the origins of complaints, presenting recommendations to minimise potential future risks.
  • Communicate resolution outcomes to customers both verbally and in writing, elucidating decisions and available options.
  • As appropriate, determine appropriate compensation levels, assuming responsibility for selecting the optimal solution.
  • Maintain precise records, ensuring comprehensive logging of all complaint details.
  • Champion outstanding customer service directed towards customers, lenders, or dealerships.
  • Wholeheartedly embrace the principles of “Treating Customers Fairly” and conduct business in alignment with these principles.
  • Actively seek personal skill enhancement to enhance the company’s service by identifying training needs with your supervisor.
  • Engage in negotiations with dealers regarding costs, repairs, and contractual commitments.
  • Adhere to FCA Conduct rules at all times.
  • Collaborate with internal departments, dealers, lenders, and mechanical engineers to gather information for thorough complaint investigations.


  • Demonstrated experience in a Motor Finance complaints role, handling intricate complaints.
  • A minimum of 2 years of customer-facing complaint resolution experience preferably in Motor Finance
  • Familiarity with FCA regulations and a practical understanding of the Financial Ombudsman Service.
  • Proficient in negotiation and influencing skills.
    Capable of performing under pressure and meeting deadlines.
  • Comprehension of the legislation governing the business, with an ability to discern its impact on operations.
Location: London
Salary: £175pd
Type: Contract

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