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OUR CORE PRACTICES
Operational Excellence
Do more for less.
Conduct & Assurance
Confidence in every outcome.
Recruitment & Resourcing
Outsource the stress.
Commercial Sustainability
Unlock sustainable commercial value.
Content & Communications
Coming Soon!
WHAT WE DO
OUTCOMES WE CREATE
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Operating Costs Reduced
TOM Design / Optimisation.
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Journeys Customers Love
Service Design / Management.
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Efficient & Self-Sufficient
Process Improvement.
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Join the 30% Club
Change Adoption.
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WE DO
DELIVERY

We’ve shaped our core practices around where our customers need the most help—risk, operations, people and talent, and sustainability. They're all built with the same Map Room DNA—experienced practitioners, proven, repeatable delivery standards, each with its own unique value proposition, and ideal customers.

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PRACTICE AREAS

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CONDUCT & ASSURANCE
Earn stronger regulatory evaluations—by building the policies, processes, controls and culture needed to deliver assured, evidence-based customer outcomes.
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OPS EXCELLENCE
Reduce operating costs by up to 30%—by redesigning your operating model and services, improving flow, and delivering change that lands and sticks.
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RESOURCING
& RECRUITMENT
Reduce time-to-hire, scale fast, and deliver with confidence.
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COMMERCIAL
SUSTAINABILITY
Accelerate strategy, access capital, build customer loyalty.
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COMMS &
ENGAGEMENT
Land change, reduce time-to-adoption, and realise value faster.
COMING SOON

OUTCOME OBSESSED

When you decide to work with Map Room, we’ll build a custom, practitioner-led team that knows your pain points, your industry, and your desired outcome. We’ll help you set direction, agree how success will be measured, and—using our signature method—we’ll design and deliver the roadmap to get there.

OUTCOMES WE CREATE
ABOUT OUR

SIGNATURE
METHOD

The DCD framework—our signature method for turning complex problems into measurable results. It’s how we structure every engagement, tailored to the specific context of the situation in question. It's about understanding what’s really going on, aligning the business on what to improve (and in what order), and delivering change that achieves a measurable ROI.
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DISCOVER
A fast, focused, discovery phase. Connecting with stakeholders, capturing the current state, and analysing data to identify the root cause and prioritise high-value improvement opportunities.
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CHECK
A collaborative alignment phase. Bringing stakeholders together to review and validate findings, build shared understanding, and agree the right priorities and a clear, actionable roadmap for change.
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DELIVER
Our tried-and-tested, action-oriented delivery phase. Turning prioritised opportunities into outcomes through focused execution and change that drives measurable business value.
WHY IT WORKS
Our signature method turns data into insights, symptoms into root causes, and a many potential opportunities into the critical few.
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The Map Room Way – our signature consulting method.
OUR SIGNATURE METHOD

Not all opportunities are equal. Finding the ones that matter is a skill and an art form—If you'd like to learn more, let’s talk.

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FAQ

Some of the questions we're often asked (and a few we just thought you might be wondering).

How are you different from bigger consultancies?

We’re a hands-on, outcome-focussed, senior team with real operational experience. We embed within your teams, focus on measurable outcomes, and leave you stronger than we found you. Many of our customers work with us after working with bigger firms - and they stay because we get results.
Who do you typically work with?

We work with leaders across operations and transformation, risk and compliance, people and talent teams and sustainability leaders.

We work in a range of industries - such as financial services, digital banking, utilities, gambling, healthcare, hospitality and more. Each of our core practice areas has their own ICPs (Ideal Customer Profiles).

Our customers are often successful on the outside, but internally they’re facing rising complexity, broken processes, and teams under strain. They're looking for a partner who cares about the outcome as much as they do.
What happens when I get in touch?

We start with a conversation. We'll listen to what you're trying to achieve, understand the challenges you're facing, and explore whether we’re the right partner to help. If there's a fit, we’ll agree on a tailored approach to move forward. You can learn more about this on our Contact page where we break it down.

 
How do you measure success?

We believe in clear, measurable outcomes. That could be reducing operating costs, improving flow times, boosting adoption rates, or hitting regulatory targets and earning stronger reviews with the regulator.

We agree success measures upfront and hold ourselves accountable throughout the partnership.