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RESOURCING &
RECRUITMENT

We help organisations access the specialist capability they need to deliver, grow and transform — from rapidly mobilised teams and specialist hires to high-impact executive leadership.

That's how we Role!


OVERVIEW
SYMPTOMS

WHY OUR CUSTOMERS
CALL US

Our customers reach out because they’re under pressure to deliver—and their existing talent model is slowing them down.

They need new capability — and they need it quickly.

Projects are mobilising, goals are ambitious, and deadlines are fixed. Internal teams are stretched, critical capability is missing, and there’s little room to get it wrong. Sometimes that means rapidly mobilising specialist practitioners or an entire delivery team to create capacity and keep critical programmes moving.

Sometimes it means securing a permanent specialist with the skills and experience the business needs. And sometimes it’s a critical leadership appointment that will shape performance, culture and the direction of the organisation.

Whether it’s one specialist, a senior leader or one hundred practitioners, the challenge is the same: accessing the right capability, at the right pace, with confidence they can deliver.

They’ve tried the usual routes.

They’ve tried absorbing the demand internally — but teams are already stretched, specialist capability is limited and critical priorities compete for the same people.

They’ve tried traditional recruitment and resourcing suppliers — but speed without quality creates another problem. Without deep market knowledge, proper assessment or an understanding of the work itself, finding people is one thing; finding people who can actually deliver is another.

And for critical leadership appointments, the stakes are higher still. The right candidate may not be looking, fit matters as much as experience, and a conventional recruitment process rarely provides the depth of search, assessment and market intelligence the Board needs.

They’re looking for a partner who gets it. A practitioner-led team that understands the work, can access the right market and flex the model around what the business actually needs.

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CAPABILITY CAN’T KEEP PACE

Demand is moving faster than internal capacity. Critical programmes need specialist capability, but teams are stretched and traditional hiring takes too long. Delivery slows because the right expertise isn’t available when and where it’s needed.

 
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GREAT TALENT IS HARD TO REACH

The people you need aren’t always looking. Internal recruitment and generalist suppliers struggle to reach, assess and engage specialist talent. Shortlists may arrive, but confidence that candidates genuinely understand the work and can deliver remains low..

 
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CRITICAL HIRES CARRY CRITICAL RISK

Some appointments are too important to leave to chance. Leadership hires shape strategy, performance and culture, yet the strongest candidates are often outside the active market. Boards need deeper search, market intelligence and assessment to make high-consequence appointments with confidence.

 

SOUND FAMILIAR?

That's where we come in.

WHAT WE DO

THE CAPABILITY TO DELIVER

Recruitment and resourcing isn’t just about filling roles. It’s about delivering outcomes. From specialist practitioners and rapidly mobilised teams to permanent hires and executive leadership, we connect organisations with proven people who understand the work, fit the environment and can make an impact.

Here’s how we help:

Niche Volume Recruitment
NICHE / VOLUME RESOURCING

We help business leaders rapidly access experienced specialists and high-performing teams to add capacity, close capability gaps and keep critical programmes moving. From niche practitioners to large-scale operational teams, we flex the model around the challenge — mobilising the right capability at the pace delivery demands.

Specialist capability. Scaled delivery.

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CONTINGENT RECRUITMENT

We help organisations secure specialist permanent and interim talent aligned to the role, business goals and ways of working. Our practitioner-led approach combines market knowledge with a deeper understanding of the work itself — helping identify people who can make an impact, not simply match a job description.

The right talent. The right fit.

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EXECUTIVE SEARCH

We help Boards and senior leaders identify and secure high-impact executive leadership for critical appointments. Combining targeted search, market intelligence and rigorous assessment, we reach beyond the active market to find leaders with the experience, judgement and fit to drive lasting business outcomes.

High-impact leadership. Built to last.

MEET YOUR PARTNER

BEHIND THE TALENT

We’re more than recruiters. We’re your window into the talent markets that matter—committed to building a two-way, outcome-focused partnership that delivers for both sides.


We understand the complexity of sourcing talent. Market mapping, location strategy, sourcing, nurturing candidates, detailed vetting and assessment, culture and capability. It's our job to handpick proven practitioners who thrive in your world—and make the process pain-free, so you’re not chasing CVs or stressing over shortlists or timescales.

And we care deeply about both sides. For our candidates, we’re here to help them find meaningful work that moves their careers forward. For our customers, we’re here to help you achieve the outcomes that count for you personally, for your business and your end customers.

Meet Your Partner

Emma Ames

Emma joined Map Room in 2024 as MD for People & Talent. She works with CEOs and People & Talent teams to align leadership, culture, and capability to strategy—building organisations fit for the future. Previously at Atos, she led talent strategy in complex, regulated environments—always with people at the heart of the solution.

MD of Executive Search

Black and white portrait of Emma Ames, smiling, wearing glasses and a colour-blocked top.
Meet Your Partner

Lucy Bowman

Lucy brings 16 years’ recruitment experience, with more than 14 years spent in Financial Services. She works with senior leaders to shape hiring requirements, bring market insight and secure specialist talent across Risk, Compliance, Financial Crime, Audit, L&D and Regulatory Change. Her focus is simple: understand the work, know the market, and find the right people quickly.

Head of Talent

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CUSTOMERS

COMPANY WE KEEP

Big names, bold vision, burning questions. We’ve had the privilege of being in the thick of it with all of them.

★★★★★

“We have built a great relationship with the Map Room team and achieved great outcomes together. They have the professionalism, depth and pace to support us with expertise and scale where and when we need it. I would highly recommend them.”

Felim O’Donnell

Director or Financial Crime Ops | Starling Bank

★★★★★

“Over an extended period the Map Room team have provided assurance and delivery support on a complex and high priority programme for the Bank. We have developed strong working relationships and the team have operated with flexibility to provide the skills, insight and experience to help ensure our key outcomes are achieved.”

Katie Worgan

Retail Chief Operating Officer | HSBC

★★★★★

“Map Room have supported the bank over an extended period of time to deliver complex transformational change across our Customer Support function. I wouldn’t hesitate to work with Map Room in the future and I’m delighted with the outcomes we achieved together.”

David Craggs

Customer Support Director | Metro Bank

OUTCOMES

BANKABLE BENEFITS

When you get the right people in the right roles—fast—everything changes.
Delivery accelerates, pressure eases, and results follow. Whether it’s one critical hire or a full team, the outcomes speak for themselves.

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FASTER TIME-TO-HIRE
Reduce time-to-hire with vetted, practitioners and market-ready specialist talent.
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INCREASE RETENTION
Increase talent retention with hires that go on to drive drive lasting results.
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CAPACITY ON DEMAND
Mobilise up to 500 FTEs and clear the backlogs without compromising quality.
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REDUCE RISK
Avoid failed delivery with proven experts and strong governance in regulated environments.

The goal is simple: get the talent you need, when you need it. Outsource the stress. Enjoy the success.


CONTENT

IDEAS WORTH SHARING

It’s safe to say we’ve entered a period of unrelenting change. Transformation is a way of working and there's no base camp or finish line. It's reshaping everything we thought we knew about business. It’s scary and exciting, but we’re here for it.

As we help customers navigate the complexities of constant change, we like to share what we learn along the way. We capture it here: actionable insights to get you thinking (and nodding).

FAQ

Learn more about our people and talent services.

Who are your ideal customers?

We work with People, Talent, Ops, and Delivery leaders — often in regulated industries or fast-scaling businesses.

Whether it’s building a specialist team, leading an interim project, or designing a long-term model, our customers want a partner they can trust to deliver — fast, and without compromise.

How are you different from other firms?

We’re not built around volume. We’re built around outcomes. Where bigger firms chase placements, we focus on long-term success — the kind you can measure in performance, impact, and retention.

We’ve placed niche, high-value roles that others couldn’t, built 100+ strong teams under pressure, and delivered full managed service teams aligned to business goals.

Whether it’s a key hire or a turnkey solution, we care about one thing: delivering the people and teams that drive results.

How do you measure success?

We believe in clear, measurable outcomes. That could be reducing time-to-hire, boosting retention, scaling with confidence, or improving cultural fit across your team.

We agree success measures upfront and hold ourselves accountable throughout the partnership.

What happens when I get in touch?

We start with a conversation. We'll listen to what you're trying to achieve, understand the challenges you're facing, and explore whether we’re the right partner to help. If there's a fit, we’ll agree on a tailored approach to move forward. You can learn more about this on our Contact page where we break it down.

Get In Touch

This is our favourite button on the site because it's where great conversations (and meaningful partnerships) begin.

When pressed, this button tends to lead to good things.

If you're ready, we're ready.