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RESOURCING &
RECRUITMENT

We help business leaders and talent teams in mid-to-large enterprises reduce time-to-hire, scale fast, and deliver with confidence—by sourcing, vetting, and mobilising exceptional candidates and specialist teams aligned to business goals and culture.

That's how we Role!


OVERVIEW
SYMPTOMS

WHY OUR CUSTOMERS
CALL US

Our customers reach out because they’re under pressure to deliver—and their existing talent model is slowing them down.

They’re hiring under pressure.

Projects are scaling, goals are ambitious, and deadlines are fixed. Internal teams are stretched, and the right talent feels out of reach—these hires are critical, and there’s no room to get it wrong.

Some need a permanent leader to fill a critical role—someone who doesn’t just fit, but drives performance. Others need a fully mobilised, practitioner-led delivery team to hit the ground running and bring much-needed capacity and capability.

Whether it’s one hire or one hundred, the stakes are high, time-to-hire is too long, and confidence in the current approach is low.

They’ve tried the usual routes.

They’ve tried recruiting in-house—but capacity is limited, and they’re only reaching those who are actively looking. And with the rise of AI-generated and plagiarised CVs, it’s difficult to decipher what’s real, and who can actually deliver.

And they’ve tried generalist recruitersbut without deep market knowledge or practitioner experience, they struggle to source what they they're looking for. They don’t understand the work, the environment, or what good looks like in these roles.

They're looking for a partner who gets it.

A team who knows the industry, understands the pressure, and knows what good looks like because they’ve lived it.

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THE TALENT MODEL IS BROKEN

In-house teams are stretched, sourcing is slow, and talent pipelines are slim. You’re only reaching those actively looking. CVs aren’t what they seem, and bad hires cost time, confidence, and momentum.

 
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SUPPLIERS MISS THE MARK

Your recruitment partners lack industry insight. They don’t understand the work, the pressure, or what good looks like. Without a practitioner lens or proper screening, shortlists underdeliver and confidence fades.

 
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COMPROMISES

You can’t afford to compromise: on pace, fit, or culture. But doing it yourself takes too long—and while existing suppliers move fast, the talent falls short.

 

SOUND FAMILIAR?

That's where we come in.

WHAT WE DO

HERE FOR BUSINESS LEADERS

Recruitment and resourcing isn’t just about filling roles. It’s about delivering outcomes. With a constantly growing, rich talent pool of proven industry practitioners, we provide the leaders and teams that drive the business goals that matter most.

Here’s how we help:

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TALENT MODEL DESIGN

We help business leaders and talent teams build a strategic view of talent—diagnosing what roles are needed, how they’re structured, and where they should sit. From org design to capability mapping, we build talent models that scale with your business and deliver real results.

Talent By Design.

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SPECIALIST & MANAGED SOLUTIONS

We help Risk and Ops Leaders in regulated firms solve complex, high-volume delivery challenges with expert resourcing and fully managed programmes—bringing the oversight, domain expertise, and control needed to reduce risk, and protect customer outcomes.

High Pressure. High Standards.

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TURNKEY DELIVERY TEAMS

We help Ops and Programme Leaders scale delivery fast—deploying high-performing teams that clear backlogs, improve service, and keep critical programmes on track.

Instant Capacity & Capability.

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CONTINGENT RECRUITMENT

We help HR and People Leaders make critical permanent and interim hires with confidence—placing leaders and specialists who go on to drive transformation, shape culture, and deliver meaningful business results.

Ready to Lead.

MEET YOUR PARTNER

BEHIND THE TALENT

We’re more than recruiters. We’re your window into the talent markets that matter—committed to building a two-way, outcome-focused partnership that delivers for both sides.


We understand the complexity of sourcing talent. Market mapping, location strategy, sourcing, nurturing candidates, detailed vetting and assessment, culture and capability. It's our job to handpick proven practitioners who thrive in your world—and make the process pain-free, so you’re not chasing CVs or stressing over shortlists or timescales.

And we care deeply about both sides. For our candidates, we’re here to help them find meaningful work that moves their careers forward. For our customers, we’re here to help you achieve the outcomes that count for you personally, for your business and your end customers.

Meet Your Partner

Emma Ames

Emma joined Map Room in 2024 as MD for People & Talent. She works with CEOs and People & Talent teams to align leadership, culture, and capability to strategy—building organisations fit for the future. Previously at Atos, she led talent strategy in complex, regulated environments—always with people at the heart of the solution.

MD of People & Talent

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CUSTOMERS

COMPANY WE KEEP

Big names, bold vision, burning questions. We’ve had the privilege of being in the thick of it with all of them.

★★★★★

“We have built a great relationship with the Map Room team and achieved great outcomes together. They have the professionalism, depth and pace to support us with expertise and scale where and when we need it. I would highly recommend them.”

Felim O’Donnell

Director or Financial Crime Ops | Starling Bank

★★★★★

“Over an extended period the Map Room team have provided assurance and delivery support on a complex and high priority programme for the Bank. We have developed strong working relationships and the team have operated with flexibility to provide the skills, insight and experience to help ensure our key outcomes are achieved.”

Katie Worgan

Retail Chief Operating Officer | HSBC

★★★★★

“Map Room have supported the bank over an extended period of time to deliver complex transformational change across our Customer Support function. I wouldn’t hesitate to work with Map Room in the future and I’m delighted with the outcomes we achieved together.”

David Craggs

Customer Support Director | Metro Bank

OUTCOMES

BANKABLE BENEFITS

When you get the right people in the right roles—fast—everything changes.
Delivery accelerates, pressure eases, and results follow. Whether it’s one critical hire or a full team, the outcomes speak for themselves.

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FASTER TIME-TO-HIRE
Reduce time-to-hire with vetted, practitioners and market-ready specialist talent.
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INCREASE RETENTION
Increase talent retention with hires that go on to drive drive lasting results.
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CAPACITY ON DEMAND
Mobilise up to 500 FTEs and clear the backlogs without compromising quality.
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REDUCE RISK
Avoid failed delivery with proven experts and strong governance in regulated environments.

The goal is simple: get the talent you need, when you need it. Outsource the stress. Enjoy the success.


CONTENT

IDEAS WORTH SHARING

It’s safe to say we’ve entered a period of unrelenting change. Transformation is a way of working and there's no base camp or finish line. It's reshaping everything we thought we knew about business. It’s scary and exciting, but we’re here for it.

As we help customers navigate the complexities of constant change, we like to share what we learn along the way. We capture it here: actionable insights to get you thinking (and nodding).

FAQ

Learn more about our people and talent services.

Who are your ideal customers?

We work with People, Talent, Ops, and Delivery leaders — often in regulated industries or fast-scaling businesses.

Whether it’s building a specialist team, leading an interim project, or designing a long-term model, our customers want a partner they can trust to deliver — fast, and without compromise.

How are you different from other firms?

We’re not built around volume. We’re built around outcomes. Where bigger firms chase placements, we focus on long-term success — the kind you can measure in performance, impact, and retention.

We’ve placed niche, high-value roles that others couldn’t, built 100+ strong teams under pressure, and delivered full managed service teams aligned to business goals.

Whether it’s a key hire or a turnkey solution, we care about one thing: delivering the people and teams that drive results.

How do you measure success?

We believe in clear, measurable outcomes. That could be reducing time-to-hire, boosting retention, scaling with confidence, or improving cultural fit across your team.

We agree success measures upfront and hold ourselves accountable throughout the partnership.

What happens when I get in touch?

We start with a conversation. We'll listen to what you're trying to achieve, understand the challenges you're facing, and explore whether we’re the right partner to help. If there's a fit, we’ll agree on a tailored approach to move forward. You can learn more about this on our Contact page where we break it down.

Get In Touch

This is our favourite button on the site because it's where great conversations (and meaningful partnerships) begin.

When pressed, this button tends to lead to good things.

If you're ready, we're ready.