Operational Excellence
Do more for less.
More than advice. More than extra hands.
OUTCOME-OBSESSED
Map Room offers a practitioner-led model, drawing expertise directly from industry to provide specialist advice, expert delivery teams and leadership talent to help organisations navigate complex change, strengthen regulated operations and build lasting in-house capability. Our teams bring hands-on delivery experience and a clear understanding of what it takes to translate strategic intent and regulatory expectation into measurable business outcomes.
Consulting
Transformation
Excellence
Excellence
We help transformation and senior business leaders realise a tangible return on their transformation investment – helping them join the successful '30% club'.
Consulting
Regulatory
Excellence
Excellence
We help Conduct and Risk leaders move from reactive compliance to proactive outcome-led assurance - helping them earn, maintain or rebuild regulatory confidence.
Consulting
Operational
Excellence
Excellence
We help COOs and operations leaders reduce operating costs by up to 30% by redesigning their operating model - creating a leaner, faster operation, fit for future growth.
Resourcing
Volume/Niche
Resourcing
Resourcing
We help business leaders scale delivery at pace - rapidly mobilising experienced specialists and high-performing teams to execute critical programmes with confidence.
Recruitment
Executive
Search
Search
We help Boards of Directors identify and secure high-impact executive leaders who drive transformation, strengthen culture, and deliver lasting business outcomes.
Recruitment
Contingent
Recruitment
Recruitment
We help operational leaders secure the right specialist talent - delivering permanent and interim hires aligned to company goals, culture, values, and ways of working.
DRIVEN BY
OUTCOMES
All our best work can be tied back to great customer relationships; customers who value what we do, see us as a partner, and trust us to crack on and deliver. Besides outcomes that change lives, the other benefit of doing great work is that it gets to live here, in our portfolio.
Operational ExcellenceERP Transformation
Fully managed delivery of a Group-wide ERP implementation for a global waste management and recycling business—spanning multiple entities and territories, with full ownership of design, deployment, and stakeholder alignment.
Conduct & AssuranceCollections Transformation
Expert advisory support for a leading UK digital bank—redesigning collections operations to reduce regulatory risk and improve customer outcomes through targeted improvements in policy, process, and governance.
People & TalentBrands & Marketing
Provided Campaign Planning Managers to support brand and marketing teams across a FTSE-listed entertainment and gaming business—delivering on key initiatives during a high-growth period.
Operational ExcellenceGroup Finance TOM
Defined and implemented the Group Finance Target Operating Model for a FTSE-listed investment management firm—covering design, governance, and operating structures across key finance functions.
Conduct & AssuranceTechnology Re-platforming
Led the delivery of a PRA-enforced technology re-platforming for a global bank—spanning 14 international territories, improving collections tech stack, and meeting regulatory deadlines.
Conduct & AssuranceCustomers in Financial Difficulty
Led a 120+ FTE outcome testing function for a UK Tier 1 bank—helping the Group move from >40% unfair customer outcomes to 10%, addressing critical regulatory concerns.
Operational ExcellenceNew Service Proposition
Designed and delivered a new service proposition for targeted customer segments within a FTSE-listed global entertainment brand—using an agile, test-and-learn approach grounded in customer insight.
Conduct & AssuranceCollections Enforcement Avoidance
Supported a specialist motor finance provider in avoiding regulatory enforcement—rebuilding collections strategy, governance, and process after concerns were raised by the FCA.
Operational ExcellenceFinancial Crime TOM Design
Designed a new Financial Crime TOM for a leading digital bank—strengthening oversight, improving accountability, and reducing costs while creating a scalable, future-ready operating model.
Conduct & AssurancePortfolio Acquisition
Delivered due diligence on a £4bn equity release portfolio for a UK financial services group—identifying £350m in asset value risks and informing final negotiation strategy.
People & TalentConsumer Duty
Performed an independent review of Consumer Duty compliance for a regulated debt purchaser—producing a skilled person-style report still in use today as the firm’s primary evidence to the regulator.
Operational ExcellencePayments AHT Reduction
Delivered a process improvement programme for a leading digital bank—cutting average handling time (AHT) across payments processes by 75% realising significant financial savings.
THE COMPANY
WE KEEP
We’ve learned that if you really care about the outcome, everything else tends to fall into place. What’s the customer trying to achieve? What’s the value? And why does it matter? We ask these questions early, and we (annoyingly) keep asking them. Because when outcomes lead, good things follow.
Here are some great customers who welcome our (annoying) questions.
